We often do not ask “How can I help” but rather think that we know the answer. As managers, and for that matter as parents as well, we offer help thinking we know what it is that the person needs. We may offer to take on specific tasks, help with a presentation, talk with a customer or colleague. But is that the help that they really needed?

We make assumptions.

We may not have all the facts.

We do not have all the answers.

How often are you asking: How can I help?

The next time you see that someone needs help instead of offering answers ask the question: How can I help?

The answer may surprise you.